Privacy Policy – Australia

Eisai Australia Pty Ltd privacy policy

1. Eisai Australia Pty Ltd

Eisai Australia Pty Ltd (“Eisai” or “we”) is registered in Australia with A.C.N. 117 970 993 and with the registered address of Level 2, 437 St Kilda Road, Melbourne, VIC 3004

2. About this privacy statement

This privacy policy is an important document which explains how we collect, use and share any personal information in compliance with Eisai’s obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (together the “Privacy Act”). The purpose of this privacy policy is to:

  • clearly explain the types of personal information we collect about individuals (you, your) and how we store, use and disclose that information;
  • give you a better understanding of how we manage personal information;
  • what it means (if anything) for you if all or part of the information is not provided; and
  • ultimately to enhance the transparency of our operations and our information management.

We also explain how you may access and seek correction of your personal information we hold, and how you may complain about how Eisai handles your personal information.

3. What is personal information?

This privacy policy is all about “personal information”. Section 6(1) of the Privacy Act defines “personal information” to mean:

information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.

4. Collection and use of personal information

As detailed in the options below, generally we will collect personal information about you directly from you, or from third parties acting on your authority or who you authorize us to make contact with about you. In some cases, we also collect personal information about you from third parties (e.g. those we share personal information with, as described in this privacy policy), from public sources, from generating new personal information based on information we already hold and from records of your interactions with us and activities relating to us.

We will only use personal information for the purposes for which it was given to us and as detailed in the options below, or for purposes which are directly related to one of our functions or activities. We will not use or disclose personal information for other purposes unless:

  • you have consented; or
  • you would reasonably expect, or have been told, that information of that kind is usually used for another purpose or passed to other organisations; or
  • it is otherwise required or authorised by law; or
  • we believe that it will prevent or lessen a serious and imminent threat to somebody’s life, health or safety or a serious threat to public health or safety.

You do not have to give us personal information unless you wish to do so, except where this is required by law. However, it may affect our ability to provide you with information, services or products or allow you to participate in programs or events if you do not give us personal information.

Please select the relevant option from the list below for more details on how we collect and will use your personal information:

If you have any queries about how Eisai handles your personal data which are not covered by this privacy statement please contact contact_australia@Eisai.net and Data_Protection_EMEA@eisai.net

5. Your rights and how to exercise them, sharing your personal information, changes to this privacy statement, and how to contact us.

5.1 What are your rights and how to exercise them

You have the right to:

1. Request access to the personal information we have collected about you;
2. Request the correction of the personal information we have collected about you; and
3. Request not to receive or opt out of receiving direct marketing from Eisai.

If you would like to exercise any of these rights, please send an email to contact_australia@eisai.net or Data_Protection_EMEA@Eisai.net.

We will consider any such request made in accordance with applicable data protection laws. However, please note that there may be a legal or other valid reason why Eisai may not be able to process your request in whole or in part, and we will notify you of this.

If you are requesting to access or correct your personal information, any detail you can provide about the particular information in question will help us to locate it.

You may also complain about the way Eisai handles your personal information by contacting contact_australia@eisai.net and Data_Protection_EMEA@Eisainet We will consider and endeavour to respond to your complaint within 30 days. If you are not satisfied with our response, you can then complain to the Office of the Australian Information Commissioner (OAIC) and details of how to do so are provided at https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us/

5.2 Who do we share your personal information with?

We may share your personal information with:

  • Authorised teams and individuals within Eisai;
  • Other entities in the Eisai group (also see 5.3 below);
  • Third-party suppliers or potential suppliers who provide related services or business systems used by to Eisai to securely process your personal information;
  • Our regulators and/ or any other competent authority who have powers to request disclosure of personal information we hold;
  • Medicines Australia or another relevant Pharmaceutical Industry body when disclosing any payment or other transfer of value made to a healthcare professional;
  • Professional advisors;
  • Your and our representatives;
  • Pharmaceutical companies with whom Eisai has a co-promotion/ co-marketing relationship or other collaboration with;
  • For staff and job applicants: academic institutions, professional and trade associations, referees and other employers seeking a reference;
  • A purchaser or potential purchaser of any business or asset that we are selling (or are contemplating selling);
  • Australian government departments (e.g. where required by law); and/or
  • Other third parties where required or authorised by law.

5.3 How we protect your personal information and sharing your personal information outside Australia

We maintain systems and procedures to protect the personal information we hold against misuse, interference and loss from unauthorised access, modification or disclosure. The specific systems and procedures depend on the circumstances and the information concerned, but some of them include secure premises and data storage facilities, firewalls, system access restrictions, software security updates, data backups, security reviews and contractual protections.

Personal information we collect from you may be transferred to countries outside of Australia, including to countries where Eisai has operations. As an international organisation Eisai operates in a number of countries (including New Zealand, the UK, EU Member States, Japan and USA – see www.eisai.com/company/profile/group for further details). Other Eisai entities may also handle personal information in the ways described in this privacy policy.

We also use third party suppliers to provide a number of business tools, and we share your personal information with these third-party service providers. Some of these providers may also be outside of Australia.

Eisai will take steps to protect your personal information when it is transferred outside of Australia.

5.4 Changes to this privacy statement

This privacy policy may be updated by Eisai from time to time; please visit the www.Eisai.com.au website at any time to view the latest version. This version was updated on the 22nd November 2021.

5.5 How to contact us

If you have any questions concerning this privacy statement, please send an email to contact_australia@eisai.net Alternatively, you can contact Eisai’s Data Protection Officer and Data Protection Team by using the email address Data_Protection_EMEA@eisai.net or by writing to the address given above.

4.1 I am applying for a job at Eisai

This section applies if you are applying for a job at Eisai.

4.1.1 When do we collect information about you?

We collect information about you when you provide your contact details to us or send us your CV or you apply via a recruitment agency or an existing staff member refers you for a position. We may sometimes collect additional information from third parties including former employers, referees, credit reference agencies, academic institutions or other background check agencies.

4.1.2 What information do we collect about you?

The personal information we collect about you may include:

  • Home address, postcode, contact number(s) and email address
  • Work contact number(s) and email address
  • Date of birth
  • Work history of current and previous employers, job titles, job duties, dates of employment, reason for leaving previous employment
  • Academic qualifications and professional memberships
  • Passport and work permit and/or visa information
  • Photograph(s)
  • Current salary, current employment benefits and notice period
  • Your professional training history and training plans
  • Notes from our face-to-face, video or telephone interviews with you
  • Results from any psychometric and other tests undertaken as part of the recruitment process
  • Results from checks performed as part of the recruitment process, including criminal records checks and security checks and driving licence checks
  • Employment or character references
  • Driving licence details
  • Disability and other health conditions you tell us about
  • Information about your visits to our website (please see ‘I am using this website’ for more information)
  • Any other information that you provide in connection with the recruitment process

If you do not want to provide any of the information we are requesting, please inform the recruitment agency or Eisai contact you are working with.

4.1.3 Why do we collect your personal information?

We may collect, use and disclose your personal information for purposes including to:

  • consider your application and ascertain your suitability for the role you are applying for;
  • comply with relevant laws, such as equal opportunity and diversity laws; and
  • manage and administer an offer of employment or a contract.

Please inform us if there is any reason why you are unable to provide certain information that is requested from you during the recruitment process. Please note that it may not be possible to progress your application if you do not agree to provide certain information, including information required in connection with criminal records and security checks.

4.2 I am a healthcare professional (HCP)

This section applies if you are an HCP.

4.2.1 When do we collect information about you?

We collect information about you if:

  • You interact with Eisai staff members or our representatives or our group companies;
  • You register your interest in, and/or participate in, events organised or sponsored by Eisai such as advisory boards, symposia and conferences;
  • You provide consultancy services to Eisai;
  • You take part in market research commissioned by Eisai;
  • You participate in investigator-initiated studies supported by Eisai;
  • You contact us to request medical information, or to report potential safety or quality issues, relating to any Eisai product;
  • You have given permission to a company to share your contact information with other companies including Eisai; and/ or
  • Your information is accessible via publicly available sources, including where you make your work e-mail address/ telephone number available online on the website of your workplace and where there is no note/ wording to say that you do not consent to receive direct marketing

4.2.2 What information do we collect about you?

The personal information we collect about you may include:

  • Your name;
  • Your contact information such as your address, email or telephone number;
  • Your curriculum vitae and professional information such as areas of medical specialisation, presentations given, events attended, and publications produced;
  • Your past collaboration(s) with Eisai;
  • Information you provide us with (e.g. about how you use and your experience of using Eisai products in your medical work/ practise with patients, or when making a medical information enquiry)
  • Dates and details of your interactions with Eisai’s sales representatives or medical staff;
  • Your responses provided in market research;
  • Financial and banking information (e.g. if necessary, to pay you for services provided to Eisai or to reimburse your agreed expenses incurred in providing services on Eisai’s behalf); and
  • Other information relevant for the purposes given in 4.2.3.

If you do not want to provide any of the information we are requesting, please inform the relevant Eisai contact you are working with, or contact Eisai using the contact details given below.

4.2.3 Why do we collect your personal information?

We may collect, use and disclose your personal information for purposes including to:

  • Provide you with the information you have requested or to otherwise respond to your enquiry;
  • Comply with Eisai’s obligations under the Medicines Australia Code of Conduct, such as disclosing any payment or other transfer of value made to you;
  • Comply with Eisai’s legal obligations in relation to the reporting of safety and/ or quality issues relating to Eisai products;
  • To discuss the use of Eisai products on your patients;
  • Perform any contract with you, including to pay you any agreed consultancy service fee or honorarium and reimburse any agreed expenses, and book any required travel and accommodation;
  • Contact you in connection with an investigator initiated study that Eisai is supporting;
  • Inform our business development strategies and improve how Eisai communicates with you;
  • Consider your potential involvement in Eisai’s future activities;
  • Contact you to conduct market research;
  • Give you information or send you resources and publications about our products; and/or
  • Contact you to invite you to and/ or seek your involvement in events organised or sponsored by Eisai that may be of interest to you.

Direct marketing

We may use your information to communicate with you for direct marketing purposes, for example to send you information promoting our products. Where we do so, we will give you the opportunity to opt out of future direct marketing communications. Please see the section headed “What are your rights and how to exercise them” above for further information.

4.3 I am a supplier of goods and services to Eisai

This section applies if you are or your company is, offering to supply, will supply or are/is supplying, goods and/or services to Eisai.

4.3.1 When do we collect information about you?

We collect information about you when:

• you contact us to offer to supply goods or services to Eisai;
• we request you to supply goods or services to Eisai; or
• you contact us to supply goods or services to Eisai.

4.3.2 What information do we collect about you?

The personal information we collect about you may include:

  • Your name and names of any staff working for you or your company;
  • Your contact information such as address, email or telephone number;
  • Background checks;
  • Your past contacts with Eisai;
  • Financial and banking information; and
  • Other information relevant for the purposes given in 4.3.3.

If you do not want to provide any of the information we are requesting, please inform the relevant Eisai contact you are working with or contact the Eisai Data Protection Officer and Eisai Data Protection Team by using the contact details given below.

4.3.3 Why do we collect your personal information?

We may collect, use and disclose your personal information for purposes including to:

  • Evaluate your suitability to supply goods or services for Eisai;
  • To comply with our legal obligations, including obligations under Division 70 of the Criminal Code Act 1995 and any other applicable laws;
  • To comply with Eisai’s commitments under international programmes such as the United Nations General Compact;
  • To make payments to you for the goods and/ or services provided in accordance with the contract you have with Eisai; and/or
  • To perform the contract we have with you for the goods and/ or services.

4.4 I am using this website

This section applies if you are using this website.

4.4.1 When do we collect information about you?

We collect information about you when:

  • You access this website;
  • You complete an online job application or make a general career enquiry (please also see 4.1 above);
  • You contact us or provide information via this website.

4.4.2 What information do we collect about you?

The personal information we collect about you may include:

  • Your name;
  • Your contact information such as address, email or telephone number;
  • Your current salary, notice period and current location;
  • Information about your visits to our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths); and
  • Any other information that you may provide when contacting us through this website.

This website uses cookies. A cookie is a small file of letters and numbers which is downloaded onto your computer when you access and proceed to use this website. The cookies used on this website are ‘essential’ and ‘analytical’ cookies.

The analytical cookies collect information from our website visitors to enable us to count the number of visitors to this website and to see how visitors use the website; this helps us to improve the way that our website works. The essential cookies will support the functionality and reliability of the site.

4.4.4 Why do we collect your personal information?

We may collect, use and disclose your personal information for purposes including to:

  • Count the number of visitors to this website, to see how visitors use the website and to help us to improve our website;
  • Provide you with the information you requested; and
  • Progress a job application or general career enquiry made by you (If you submit a job application or make a general career inquiry please see 4.1.3 above).

4.5 I work for Eisai

This section applies if you are employed by, or working for, Eisai, including permanent and fixed term employees, contractors, consultants or agency workers.

4.5.1 When do we collect information about you?

We collect information about you when:

• you are employed by Eisai as a permanent or fixed term employee; or
• you have agreed to provide services to Eisai as a contractor, consultant or agency worker.

4.5.2 What information do we collect about you?

The personal information we collect about you may include:

  • Name, home address, postcode, contact number(s) and email address
  • Date and place of birth
  • Work history of current and previous employers, job titles, job duties, dates of employment
  • Academic qualifications and professional memberships
  • Passport and Australia work visa information (including birth certificate in absence of passport)
  • Photograph(s)
  • Current salary, current employment benefits and notice period
  • Your professional training history and training plans
  • Notes from our face-to-face, video or telephone interviews with you
  • Results from any psychometric tests undertaken
  • Results from checks performed as part of the recruitment process, including criminal records checks and security checks
  • Employment or character references
  • Driving licence details (depending on band or role type)
  • Tax file number
  • Health conditions you tell us about
  • Marital Status
  • Next of kin and dependents
  • Vehicle registration number (s)
  • CCTV images and details of your visits to Eisai building(s)
  • Bank account details
  • Business travel details
  • Records from internal investigations, disciplinary and grievance processes
  • Performance and Appraisal information
  • Gender
  • Any other data that you provide or that is relevant for employment purposes

We may also collect data related to your attendance and/ or assistance at Eisai events, including photographs of you at these events, and related to your work at Eisai.

4.5.3 Why do we collect your personal information?

We may collect, use and disclose your personal information for purposes including to:

  • comply with (or as authorised by) relevant laws, such as the Fair Work Act, Superannuation Guarantee (Administration) Act, Income Tax Assessment Act and other tax laws, Corporations Act, occupational health and safety acts and workers compensation acts;
  • manage, facilitate and administer staff employment contacts and business operations at Eisai;
  • promote Eisai (through social media and other media channels); and
  • send internal communications.

4.6 I am contacting you about a volunteering activity (hhc activity)

This section applies if you are contacting Eisai for any hhc activity in connection with Eisai’s human healthcare (hhc) mission.

4.6.1 When do we collect information about you?

We collect information about you when you contact us or when we contact you in relation to an hhc activity.

4.6.2 What information do we collect about you?

We only collect information that is relevant for the purposes of the hhc activity and this may include:

• Name, address, contact number(s) and email address;
• Date of contact;
• Details of the requests;
• Any other information necessary to run or consider the hhc activity, and any contract we have for the hhc activity.

4.6.3 Why do we collect your personal information?

We may collect, use and disclose your personal information for purposes including to:

  • enable our employees to provide the hhc activity; and
  • facilitate compliance with Eisai’s obligations under applicable pharmaceutical codes of practice (such as for disclosing any transfer of value made to you).

4.7 I am a patient or other member of the public

This section applies if you are a patient or member of the public. If you are a healthcare professional, please see I am a healthcare professional

4.7.1 When do we collect information about you?

The personal information we collect about you may include: We collect information about you if you contact us to request medical information, or to report potential safety or quality issues, relating to any Eisai product.

However, in some cases, we may collect personal information about you from a medical practitioner or other person involved in your care. In some cases, we may receive unsolicited information about you from a third party. We are only permitted to retain unsolicited personal information in limited circumstances.

Please note that Eisai cannot provide medical advice to members of the public and we will direct you to your healthcare professional for medical advice and guidance. Medical Information can provide factual information that is available in the Patient Information Leaflet (PIL) to members of the public if this is relevant to your question.

4.7.2 What information do we collect about you?

The personal information we collect about you may include:

  • Your name;
  • Your contact information such as your address, email or telephone number;
  • Details of your request for medical information about an Eisai product;
  • Details of the potential safety or quality issue about an Eisai product that you are reporting;
  • Information about you or the other person who has taken the product (if reporting a potential safety issue), including age, sex, health condition, and the contact details of the healthcare professional who prescribed the product; and
  • Other information relevant for the purposes given in 4.7.3.

We may also collect information about your health (including any medical conditions which you suffer or medications that you take) but only if you consent or a healthcare professional provides us with such information, or the collection is otherwise required or authorised by law.

You do not have to give us personal information unless you wish to do so. However, it may affect our ability to provide you with information, services or products or allow you to participate in programs or events if you do not give us personal information.

4.7.3 Why do we collect your personal information?

We may collect, use and disclose your personal information for purposes including to:

  • Respond to your request for medical advice by directing you to contact your healthcare professional;
  • Respond to your request for medical information by providing factual information that is available in the PIL if this is relevant to your question;
  • Comply with Eisai’s legal obligations in relation to the reporting of safety or quality issues relating to Eisai products.

4.8 I am a patient speaker or have been invited to speak at an Eisai event or am participating in an Eisai videos

This section applies if you are a patient speaker or have been invited to speak at an Eisai event or are participating in an Eisai video.

4.8.1 When do we collect information about you?

We collect information about you if you:

  • Interact with Eisai staff members or our representatives;
  • Register your interest in, and/or participate in, events organised or sponsored by Eisai;
  • Are a patient speaker who shares your experience and your condition at an Eisai organised event such as an hhc event
  • Agree to speak at an Eisai organised event such as employee benefit fair
  • Participate in an Eisai video or any other material

4.8.2 What information do we collect about you?

The personal information we collect about you may include:

  • Your name;
  • Your contact information such as your address, email or telephone number;
  • Details of your health, family members or any other information that you voluntarily share or make available to Eisai; and
  • Other information relevant for the purposes given in 4.8.3.

4.8.3 Why do we collect your personal information?

We may collect, use and disclose your personal information for purposes including to:

  • Facilitate your visit and access to the Eisai event and assist you with giving your presentation;
  • Facilitate the recording of a video that you are participating in;
  • Facilitate the production of materials in relation to the event that you are participating in (e.g. by taking photographs).
  • To perform any contract with you

4.9 I work for a regulator or government department

This section applies if you work for a regulator or government department with whom Eisai interacts in the course of its business.

4.9.1 When do we collect information about you?

We collect information about you when:

  • We communicate with each other;

4.9.2 What information do we collect about you?

The personal information we collect about you may include:

  • Your name;
  • Your contact information such as address, email or telephone number; and
  • Other information relevant for the purposes given in 4.9.3.

4.9.3 Why do we collect your personal information?

We may collect, use and disclose your personal information for purposes including to:

  • To communicate with you and comply with our legal obligations.